Complaints policy
How to raise and resolve a service complaint with LoadEasy Storage Unit Cleanout.
Contact us promptly
Email with your name, callback details, appointment date, facility, and a plain description of what happened. Include photos only when they help explain the issue.
What happens next
The contact handling the complaint should acknowledge it, gather the relevant job details, and explain the next step. Response timing depends on the facts and the people involved.
Keep sensitive information limited
Do not send account passwords, full payment-card details, or unrelated personal records. If more documentation is needed, ask for a secure way to provide it.
Urgent risks
For immediate danger, fire, crime, or a medical emergency, contact the appropriate emergency service first.
Last updated September 29, 2026.